Question 1

Is it really free?

Accepted Answer

Yes. Free is a real workspace: orders, stock, team, and 1 business profile within limits. No card. When 40 orders/month is not enough, upgrade in a minute.

Question 2

Why is this better than Excel?

Accepted Answer

Shared statuses for the whole team, stock that is not “in someone’s head”, shipping and receipts next to the order. Fewer lost customers and fewer ping-pong questions.

Question 3

Is it a CRM, OMS, or ERP?

Accepted Answer

A light OMS for what brands search as Instagram CRM: customers, orders, stock, shipping, fiscalization. Not a mega CRM for every channel and not a heavy ERP project.

Question 4

How are you different from KeyCRM / Sitniks / SalesDrive?

Accepted Answer

They win on omnichannel and marketplaces. Yardly is built for Instagram and local selling: faster parcel close, simpler start, a free plan, and optional production if you sew.

Question 5

Who is it for?

Accepted Answer

Instagram and local fashion, footwear, accessories, handmade, and small ateliers. If Direct plus carrier shipping is your core, you are in the right place.

Question 6

Do I need in-house production?

Accepted Answer

No. Most brands only need orders, stock, and shipping. Makers, calendar, and BOM appear only when you manufacture yourself.

Question 7

What about Instagram Direct?

Accepted Answer

Core OMS works without inbox: create orders manually. Add Instagram Inbox ($6/mo) when you want Direct inside Yardly.

Question 8

Are Nova Poshta and Checkbox required?

Accepted Answer

No. Run orders without them. Keys are needed only for waybills or fiscal receipts. Stored on the business profile.

Question 9

What is a business profile?

Accepted Answer

Your cashier / integration profile where carrier and fiscal credentials live. Free includes 1 business profile.

Question 10

Can a team work together?

Accepted Answer

Yes. Roles: owner, admin, manager, shipper, maker. Free allows 2 people; higher plans allow more.

Question 11

How fast can I launch?

Accepted Answer

Google sign-in. Create an organization, add products, start orders. Connect shipping and fiscal tools when you are ready.

Question 12

Is my data safe?

Accepted Answer

Each organization is isolated. Integration secrets are encrypted server-side. The app lives at app.yardly.space.

Question 13

What happens at the order limit?

Accepted Answer

You get a warning and can upgrade. Free includes 40 orders/month. Paid subscriptions are billed in USD by card via Paddle — an international subscription billing provider (invoice and payment processing by Paddle). Site ₴ amounts are approximate and may differ. Support can also confirm a plan if needed.

Question 14

Who processes subscription payments?

Accepted Answer

Card payments for paid plans and Instagram Inbox are handled by Paddle (Merchant of Record) in USD. Yardly activates the plan after payment confirmation. See Terms and Cancellation & refunds in the site footer.

Question 15

Is AI available today?

Accepted Answer

Yes. Yardly connects to Claude as a custom connector so you can ask about orders, products, and stock for your organization. You need a Claude account; connect from the app under Settings → Open API. For now AI is read-only — waybills, receipts, and Instagram replies stay in Yardly. An in-app assistant inside the OMS is not shipped yet.

Questions before you start