Updated: 3 August 2026
Cancellation & refunds
Yardly paid plans are a digital software subscription. Payments are processed by Paddle (Merchant of Record). Contact Yardly: support.yardly@gmail.com.
1. Cancellation
Cancel or manage the subscription in the app (Settings → Billing) when available, or email support.yardly@gmail.com.
After cancellation, access usually continues until the end of the already paid period (cancel at period end), unless the app shows otherwise. Then the organization may move to the free plan with its limits.
2. Refunds
Default rule: the paid subscription period is not refunded pro-rata after paid access is activated — you purchase the right to use the Service for that period.
Refund requests are reviewed case by case (billing failure on our side, duplicate charge, etc.). Final card refund decisions are made or fulfilled by Paddle under its buyer / refund policies.
To request a review: email support.yardly@gmail.com with your account email, organization name, and payment date. We may also direct you to Paddle support.
3. Chargebacks
Before disputing a charge with your bank, contact us or Paddle first. Unwarranted chargebacks may lead to account suspension.
4. Free plan
There are no refunds on the free plan — no payment is charged.